Keyora

Help

Support

Answers for Keyora game licenses — Day, Week, Month, and Year. Prices are in USD. Read this page before you open a ticket. We only reply on Discord; email to any Keyora address is ignored.

Discord only

Join Discord for support

Open a server ticket with your invoice ID and the email used at checkout. That is the only way we can look up a Day, Week, Month, or Year license.

Open Discord

Frequently asked

Checkout is stuck on an infinite loading screen. What should I try?+
A spinning payment page almost always means the Stripe checkout is being filtered. Retry with a VPN, or finish the purchase on mobile data from your phone. Give the charge a moment to succeed or fail cleanly — do not refresh while it is still processing.
I paid, but I never received an email with my license key.+
Search spam, junk, and promotions for “Keyora”, “SellAuth”, or your receipt. Keys are sent only to the address entered at checkout. If the inbox is empty, sign in to the SellAuth customer portal with that same purchase email — your license is listed there and you can copy it. We do not deliver keys through SellAuth tickets.
I used the wrong email. Can you resend the key?+
Keep the invoice ID from Stripe or SellAuth. Open a ticket in the Keyora Discord server with that invoice ID and the address you meant to use — we will look into it. We cannot move a license that has already been viewed or redeemed. Direct messages are not the place for this.
The payment failed, but the money still left my account.+
That is a failed authorization, not a completed sale — no key is issued. Stripe typically returns the funds automatically within 3–5 business days. Wait for the hold to release before you try checkout again.
I bought the wrong game or the wrong duration. Can you replace it?+
Licenses are sold as Day, Week, Month, or Year. If you picked the wrong title or the wrong length, we can replace it only when the key has not been used and the replacement is the same price or less. Open a Discord ticket with your invoice ID. We do not refund the difference on a cheaper swap, and used keys cannot be exchanged.
The game will not run on my PC / my region is locked. Can I get a refund?+
System requirements, platform rules, and region locks are the publisher’s — not Keyora’s. Confirm they match your hardware and account region before you pay. We do not refund a delivered license because a machine cannot run the title, a setting cannot be enabled, or the region does not match.
My payment method is not listed at checkout. Can you take it anyway?+
No. Only the methods Stripe shows at checkout are accepted. If a card, wallet, or local option is missing, we cannot process it and we do not offer side channels.
Can I open a SellAuth ticket for help with my license?+
No. SellAuth tickets asking for general support, replacements, or answers already on this page are ignored and closed. Purchase help lives in a Keyora Discord ticket only — include your invoice ID and the email used at checkout.

Please note: SellAuth tickets that ask questions already answered here are ignored. Direct messages on Discord for anything other than a purchase are ignored as well. Purchase help belongs in a server ticket.

Contact

Need help with a purchase? Join the Discord server. Support is not given by email — any message sent to a Keyora address is ignored.

Open Discord